It is important that you carefully read the following general conditions of use of the Web and the process of contracting or booking (Reservations) of accommodation services or holiday accommodation (Services), so that you are properly informed and accept both the conditions of access and navigation on the Web of www.hoteltravessera.com, as the terms and conditions governing the recruitment of the Services offered by:
Proprietor: HOBAIRES S.L.
Registered office: Carrer 17, num. 18, 08860 Castelldefels
TAX ID: B61581112
Barcelona Mercantile Registry, Volume 30460, Folio 194, Page B-177.492, Inscription 1ª.
Phone: 932132454
Email: administracion@hoteltravessera.com
Hereinafter, “THE PROVIDER”.
1.- GENERAL CONDITIONS OF USE OF THE PORTAL
Access by the User to hereinafter, “the Portal” or “Web”, is subject to the prior reading and acceptance of these GENERAL CONDITIONS OF USE, or those in force at the time of access. If the User does not agree with these conditions of use, he/she must refrain from using this Portal and from operating on it.
However, access to certain content may be subject to certain special conditions, which in any case will be shown by the PROVIDER to the User, who, if applicable, must expressly accept them.
By browsing the Portal of the PROVIDER you acquire the status of USER. Browsing the Portal, implies acceptance as USER of the conditions of use, without prejudice to the express acceptance by the USER of the General Conditions of Contract, the data protection policy, as well as, where appropriate, the Special Conditions, which may exist in relation to the provision of services.
At any time THE PROVIDER may modify the presentation and configuration of the Website, of the information and legal documentation and of the services and contents provided, all in accordance with the provisions of article 126 and 126 bis of Royal Decree 1/2007 of November 16, 2007.
Portal access and registration
In order to make a Reservation through the Portal, it is necessary for Users to register beforehand by filling in the forms provided for this purpose, with the required and mandatory data. [SEE IF APPLICABLE]
It is a requirement to register, to be over 18 years old. The User assumes that his/her User account is personal and non-transferable.
Every registered User shall have a personal and non-transferable access password. The User will be able to modify or recover this password at any time, following the procedure provided in the Portal. This password will remain in the PROVIDER’s systems in encrypted form to ensure its conservation and prevent unauthorized access by third parties. The User is obliged to immediately notify the PROVIDER of any fact that allows the improper use and/or access to the account. As long as the User does not communicate these facts to the PROVIDER, the latter shall be exempted from any liability that may arise from an improper use of the same by unauthorized third parties. [SEE IF THIS IS THE CASE].
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The PROVIDER allows the User to unsubscribe at any time by accessing the section of his account provided for this purpose, available on the Portal.
In any case, once the User has unsubscribed, the User may request a new registration, except in cases where the User does not accept the terms of Use and/or in the event of a dispute between the User and the PROVIDER that is pending resolution or has ended with acknowledgment of fault and/or negligence on the part of the User.
Conditions applicable to links and links:
All the contents of this Portal are property of the PROVIDER, although, in case of links to other websites managed by third parties, outside the PROVIDER, the PROVIDER cannot guarantee the content or information contained in third party websites accessible through those links, nor the correctness of their content. Consequently, the PROVIDER is exempted from any liability for damages of any kind that may arise from the use thereof. However, if the User has effective knowledge that the activities carried out through these websites are illegal, he/she must inform the PROVIDER, who will proceed to disable the link.
Links on other websites to the PROVIDER’s Portal
The information available on the Portal, which is not subject to prior registration, is accessible to users, although its commercial exploitation or exploitation for advertising purposes is strictly prohibited. It is also forbidden to reproduce, distribute, transmit, adapt or modify, with any tool or by any means, the contents of this website or its design.
Access to the Portal by minors is prohibited. If a minor accesses the Portal and/or registers on the Portal, the registration shall have no effect.
The PROVIDER is not responsible for the veracity of the registration data provided by the User. The User undertakes and is solely responsible for the adequacy, truthfulness and accuracy of the information provided to the PROVIDER.
Portal Terms of Use
Access to or use of the Portal for illegal or unauthorized purposes shall be the sole responsibility of the User, and the User is prohibited from engaging in the following activities, among others:
Use the Portal for the installation or publication of viruses or harmful programs or files.
Use the Portal in a way that may cause damage, interference or malfunctions in the SUPPLIER’s computer systems.
Breaking the security and/or authentication measures of the Portal and/or any network connected to it.
Registering with a false identity, impersonating third parties and/or performing any activity that may confuse other users about the original identity of a message.
Use the Portal to collect personal data of other users.
Prevent the proper development of an event, contest, promotion or any other activity that the PROVIDER decides to carry out through the Portal.
Saturate the infrastructure of the Portal or the PROVIDER’s systems or networks, as well as the systems and networks connected to the same.
Use the Portal in a way that may violate good faith, the law, morality or public order.
Any of the actions carried out by the User in this sense shall entitle the PROVIDER to exercise the appropriate legal actions to defend its rights and to delete and/or block the User’s account, without the User being able to request any compensation for it.
Responsibilities and guarantees for the use of the Portal
The PROVIDER declares that it has adopted all necessary measures that the state of the art and its possibilities allow, to ensure the proper functioning of the Portal, and to reduce system errors and ensure maximum security to Users, but cannot guarantee the damages caused to the User by any person who violates the conditions that the PROVIDER establishes in its Portal and/or the technical security measures.
The PROVIDER does not guarantee to the Users the usefulness or performance of the contents of its Portal.
The PROVIDER does not guarantee, in its case, the legality, reliability, truthfulness and usefulness of the contents supplied by third parties to its Portal, guaranteeing it only with respect to the contents published in its Portal.
Intellectual and industrial property rights
The PROVIDER is the owner and/or has the corresponding licenses on the exploitation rights of intellectual and industrial property on the design and programming of the Portal, as well as on the contents offered therein. In no case shall access and/or browsing entitle the User to use such rights other than those strictly necessary to enjoy the provision of the Service in accordance with the Terms of Use.
The contents of the website, as well as the copyright and intellectual property rights of the same belong to the PROVIDER or its content providers. You as User may access the website and print a copy of the contents you access during your visit for your personal use, but any other use of the Portal and its contents, which may violate the industrial and/or intellectual property rights, and/or which may damage or deteriorate the normal operation of the same, the property or rights of the PROVIDER, or its suppliers, or the rest of the USERS or, in general, of any third party, is prohibited.
References to trademarks, trade names or other distinctive signs imply a prohibition on their use without the express written consent of the PROVIDER and/or their legitimate owners.
All intellectual and industrial property rights on the contents and/or services of the Portal are reserved, and in particular, it is forbidden to modify, reproduce, publicly communicate, copy, transform or distribute by any means and under any form, all or part of the contents of the Portal for public or commercial purposes, without the express authorization of the PROVIDER.
If the User becomes aware of the existence of any illicit, illegal or contrary to law content or could involve infringement of Intellectual and/or industrial property rights, he/she shall notify the PROVIDER at the following e-mail address administracion@hoteltravessera.com.
2.-GENERAL CONTRACTING CONDITIONS
These General Conditions have been prepared in accordance with the provisions of Law 34/2002 on Information Society Services and Electronic Commerce, Law 7/1998 on General Contracting Conditions, Royal Legislative Decree 1/2007 of November 16, which approves the Revised Text of the General Law for the Defense of Consumers and Users and other complementary laws, the Law 6/2020 regulating certain aspects of electronic trust services, the Tourism Law of Catalonia 13/2002, the decree 75/2020 of tourism of Catalonia and other regional regulations of application.
The PROVIDER informs that the procedures to make the Reservations are those described in these general conditions, as well as those other specific ones that are indicated on screen in this Portal site during navigation, so that the User declares to know and accept these procedures as necessary to access the products and services offered on the Portal.
All information provided during the contracting process will be stored by the PROVIDER, so that the User may also store it. Any modification and/or correction of the data provided by the Users during the navigation, must be made according to the indications included in the Portal.
2.1.- OBJECT
This contractual document contains the General Conditions whose purpose is to regulate both the provision of information and the commercial relations that arise between the PROVIDER and the third party Users of the Portal (“Clients”), who make Service Reservations through the same, it not being possible to contract any Service without the prior acceptance of these General Conditions.
These General Conditions will remain published on the website available to Customers for reproduction and storage as confirmation of the contract, and may be modified at any time by the PROVIDER, by publishing such changes on the Portal www.hoteltravessera.com so that they can be known by Customers, always before visiting the Portal or making any Reservation. It is the responsibility of the Clients to read them prior to making any Reservation, since those that are to be made at the time of making the Reservation will be applicable.
All Reservations made through the Portal, after identification and authentication, through the User name and password provided, will be considered validly made by the Customer and will be binding.
The Reservations made through the Portal implies the acceptance as a Client, without reservations of any kind, of each and every one of these General Conditions, as well as, where appropriate, of the Special Conditions, which may exist in relation to the contracting of the same. The Client will be the exclusive responsible for the custody and good use of the passwords.
Booking through this platform is reserved for persons of legal age or legally emancipated minors. In the event that a minor misrepresents his or her age and makes a reservation without proper authorization, the company reserves the right to cancel the reservation, and if necessary, the necessary measures will be taken to reimburse the services that have been provided. The company will not assume any responsibility for reservations made by minors without proper authorization and reserves the right to claim from parents or guardians for damages caused by false information provided, whenever legally appropriate.
Acceptance of this document implies that the Customer:
You have read, understand and comprehend the above.
The language in which the contract has been drafted and will be concluded is Spanish.
Is a person with sufficient capacity to contract.
Assumes all obligations set forth herein.
These conditions shall have an indefinite period of validity, and shall remain in force for as long as they are accessible through the Portal, and shall be applicable to all contracts made through the Web site, without prejudice to the Special Conditions that may apply at the time of making the Reservation.
2.2.- IDENTITY OF THE CONTRACTING PARTIES
We inform you of the identification and contact details of the SERVICE PROVIDER of the information society that operates in the portal www.hoteltravessera.com, (hereinafter, the Portal) whose ownership is HOBAIRES S.L. with registered office at Carrer 17, num. 18, 08860 Castelldefels NIF B61581112, and registered in the Mercantile Registry of Barcelona, Volume 30460, Folio 194, Page B-177.492, Inscription 1ª, with customer service phone 932132454 and mail administracion@hoteltravessera.com
And on the other hand, the Client (or User), registered in the Web site by means of a “Client Identifier” and “password” that will have been provided by the Client to the PROVIDER, as identifying and enabling elements for access to the different Services offered by the Portal.
We also inform you that all persons staying at the establishment must be identified, in accordance with current regulations.
2.3. ACCESS TO THE PORTAL AND E-PROCUREMENT PROCESS
Access to and consultation of the catalog of Services published on the Portal: www.hoteltravessera.com is free of charge, and users do not need to register.
Likewise, in order to start the process of making Reservations displayed on the Portal, users must register as Customers, following the steps established on the Portal.
The PROVIDER reserves the right to cancel or temporarily suspend access to the Web Site of those users who maintain debit or unpaid balances with the PROVIDER or who have not accepted the updates of the General Conditions.
All Hosting Services will be offered through the Portal www.hoteltravessera.com and the PROVIDER will indicate the characteristics of the Service, availability of the same, complete price, discounts or financing options as well as the possibility of offering other related or accessory services, which will be invoiced separately in any case.
2.3.2. BOOKING PROCESS
The availability calendar of the rooms or accommodations and the on-line pre-reservation services are merely informative, and are intended only to offer the user the possibility of consulting the availability of the room or accommodation. Prior to the confirmation of the reservation, the User is aware of the existence of possible restrictions in relation to specific Services that may not be available during his/her stay or with respect to the restricted use of some areas of the establishment. The User accepts and agrees to use the room and the facilities of the establishment in an appropriate manner.
The User must be previously informed of these Conditions of Access, which shall be understood to be accepted by the fact of making the Reservation. Any breach of the same or any behavior contrary to good customs and public order may allow the establishment to request the User to leave the establishment without any compensation or without any refund if a charge has already been made. The establishment shall not be liable for any direct or indirect damage that may be caused as a result of misuse of the accommodation, including but not limited to: damage, loss after fire, theft, crime, accidents or other types of damage.
At the moment of making the total payment in advance or the partial payment in advance, as available at the moment of the Reservation, the User will receive an e-mail confirming if his reservation has been confirmed, serving this e-mail as proof of the Reservation. In the event that confirmation of the Reservation is not received within 24 hours, the Reservation will be considered not to have been made. In such a case, any amount paid by the User shall be returned to the User as soon as possible. The User must verify the booking confirmation and notify us immediately, in writing, of any errors. At the time of entry into the establishment must accompany the proof of the Reservation.
CONDITIONS OF USE AND ACCESS
1. INPUTS AND OUTPUTS
Entrance: Check-in time is from 3:30 p.m. onwards. If you arrive earlier or later, please contact the establishment.
Upon arrival at the hotel and in accordance with current legislation, you must provide us with the reservation form and we will proceed to identify all occupants of the accommodation.
The accommodation is delivered clean and equipped. Bath towels and sheets per person are included in the accommodation price.
Departures: Check-out time for rooms is until 12:00 noon.
At the agreed departure time from the lodging, you must be ready and your bags packed.
2. PROHIBITIONS
It is not allowed to organize parties.
Smoking is not permitted in the rooms of the property.
3. PETS
The property accepts pets upon request and subject to availability. Additional costs may apply.
4. PARKING
Parking available for a fee.
5. ACCESSIBILITY
Second floor with elevator access.
6. VALUABLES
The rooms are equipped with a safe.
2.4.- PRICE AND FORM OF PAYMENT
2.4.1. Pricing, prepayment and billing
The prices indicated in respect of each Service are inclusive of any taxes that may be applicable. These prices, unless expressly stated otherwise, do not include services not included in the offer. Prices depend on the type of room or accommodation and the dates chosen, and may be subject to the corresponding updates.
The prices applicable to each product are those published on the Portal and are expressed in EURO currency.
Our automatic system for calculating availability and prices will allow you to choose the room or accommodation you are interested in and immediately make the on-line payment of 40% of the price, as a deposit, or you can make a bank transfer within a maximum period of 48 hours. If the bank transfer cannot be made within 48 hours, your reservation will be automatically cancelled. The expenses originated by this method of payment will be charged to the User. The rest of the offers, the payment of the totality of the stay will be made the day of the arrival. In the case of contracting an apartment offer marked as “Non-refundable offer”, the totality of the Reservation must be paid in advance. In the event that an advanced payment is not required for the Reservation, as indicated at the time of the Reservation, the establishment may charge one euro (1€) -or equivalent currency according to the exchange rate of the day on which it is made- to the User’s card at the time of booking in order to check the operability of such means of payment. The charged euro will be automatically returned to your card.
Once the Reservation has been made and confirmed, prices will be maintained.
The itemized rate will show the final price of the contracted Service, indirect taxes or any other tax or fee that may be applicable. It will include a breakdown of the tourist tax if applicable. The establishment will make its best efforts to ensure that the User is informed of such tax prior to contracting, although it is subject to possible modifications according to the applicable regulations.
The prices related to the Reservation of the Services are indicated before and during the Reservation.
Prices are expressed per room or accommodation, number of persons and for the selected date. Prices are confirmed to the User all taxes included, in Euros and are valid only for the period indicated on the website.
By accepting these General Contracting Conditions, the client accepts to receive the invoices derived from the contracting of the PROVIDER’s Services in electronic format. However, in the event that the customer wishes to receive the invoice in physical format (on paper), he/she must send an e-mail to the following address administracion@hoteltravessera.com requesting the invoice in physical format, duly identifying him/herself and indicating the number of the Reservation for which the invoice in physical format is requested.
2.4.2. Form of payment
The PROVIDER is responsible for the economic transactions and offers the following ways to make the payment of the Reservation and/or prepayment. At the time of the Reservation, it may be indicated that only one of the methods listed here is valid for that specific Reservation:
– Credit card payment is made through a secure connection and directly to the bank in charge of the transaction. All transactions will be handled directly by the payment server website without the PROVIDER or any third party having access to it.
The secure payment server will contact the financial institution that issued the card and request authorization to make the purchase. The process will then return to the PROVIDER’s website.
In the case of payment by credit card, or if this means of payment is to be included as a guarantee, the holder of the credit card used to make the reservation must correspond to one of the guests staying at the establishment. The credit card used for the Reservation will be requested upon arrival to verify that the information provided is correct. The credit card holder must be present at that time. Otherwise payment must be made at the establishment.
When, for any reason, it is not possible to charge the price, the Reservation process will be automatically cancelled and the Reservation will have no effect. The PROVIDER will automatically inform the Client of this situation by sending an email or SMS.
If a non-payment occurs (for reasons such as expiration of the payment method, lack of funds or any other cause), the PROVIDER reserves the right to suspend or cancel the Reservation. The issuer of some payment methods may charge certain fees for items such as a foreign currency transaction or other charges related to the processing of the payment method, being outside the PROVIDER’s control.
2.4.3 Safety measures
The website uses information security techniques generally accepted in the industry, such as SSL, data entered in secure page, firewalls, access control procedures and cryptographic mechanisms, all in order to prevent unauthorized access to data. To achieve these purposes, the Client accepts that the PROVIDER obtains data for the purpose of the corresponding authentication of access controls.
The PROVIDER undertakes not to allow any transaction that is or may be considered illegal by the credit card brands or the acquiring bank, which may or has the potential to damage their goodwill or negatively influence them.
2.5. ADDITIONAL SERVICES
Services not included in the accommodation offer or those not provided by the establishment, unless otherwise indicated in the Reservation, will be billed separately if contracted by the Client.
2.6. CANCELLATION POLICY
According to Article 103.i of the Consumer/User Law (RDL 1/2007), the consumer’s/user’s right of withdrawal is not applicable to this contract.
The User may modify or cancel the reservation through any of the means of contact indicated on the website, and in such case the following conditions and penalties will apply.
The conditions of modification or cancellation of the reservation will be those that appear in the Booking process specified on the Web and that the User must expressly accept at the time of booking. Cancellation policies may vary according to the market and dates reserved, always being shown in the conditions of sale of the reserved rate.
If the reservation is cancelled within the free cancellation period (if applicable according to the rate), no charge will be applied. If the reservation is cancelled outside the free cancellation period or the conditions established in the reserved rate, the corresponding amount may be charged according to the applicable cancellation policy, up to 100% of the reservation amount. In case of no-show, the total amount of the reservation may be charged.
Additionally, if you make a modification (whatever it may be with respect to what was initially reserved) or total or partial cancellation that entails expenses, these will be charged directly to the card -if this is the means of payment- that was provided at the time of purchase.
In case of non-appearance at the establishment by the User on the dates agreed in the Reservation, no refund will be made and in the event that the total price has not been paid, it must be paid to the establishment, authorizing the User at the time of the Reservation to charge the card provided as a guarantee the total amount of the Reservation and may also take possession of the amounts paid on account.
2.7. CUSTOMER SERVICE AND AFTER-SALES SERVICE
Complaint forms are available on the website and in the establishment and are at the Consumer’s disposal.
Any claim or query that the Client considers appropriate or wishes to make will be attended to during telephone service hours: 932132454 and will be attended to as soon as possible, and may also be made at any time by e-mail or post to the following addresses:
Postal: HOBAIRES S.L., Carrer 17, num. 18, 08860 Castelldefels
Mail: administracion@hoteltravessera.com
2.8. FORCE MAJEURE.
SUPPLIER shall not be liable for any failure to perform due to unforeseen circumstances or causes beyond the control of SUPPLIER including but not limited to acts of God, riots, pandemics, embargoes, acts of civil or military authorities, fires, floods, accidents, strikes, lockouts or shortages of transportation, facilities, fuel, energy, labor or materials.
THE SUPPLIER shall have no liability for any failure or interruption of the Service, or for any limitations of use of the facilities for such reasons, to the extent delayed or prevented by such causes, and for the entire period of time in question.
2.9. EXEMPTION FROM LIABILITY
The SUPPLIER cannot guarantee the technical continuity of the Portal, the absence of faults or interruptions of the Website or that the Website will be available or accessible one hundred percent of the time. Nor can it guarantee the absence of viruses or other harmful components on the Website or on the server from which it is provided.
The User is responsible for the correct behavior of all occupants. In the opposite case the establishment reserves the right to expel the occupants of the accommodation, without the right to future claims or any type of compensation.
2.10. DISSOCIATION AND SUSPENSION OR TERMINATION OF THE CONTRACT
If any of these terms and conditions shall be deemed unlawful, void or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining conditions.
PROVIDER may, without prior notice, suspend, restrict or terminate Customer’s access to the Site, in whole or in part, for any valid reason, including, without limitation, when Customer fails to comply with or follow any of the obligations set forth herein or any applicable provision of law, license, regulation, directive, code of practice or usage policies.
When the PROVIDER exercises any of its rights or powers under this Clause, such exercise shall not prejudice or affect the exercise of any other right, power or remedy that may be available to the Client.
2.11. APPLICABLE LAW AND JURISDICTION
These conditions shall be governed by or construed in accordance with Spanish law in all matters not expressly set forth herein. The PROVIDER and the Client agree to submit to the courts and tribunals in Spain of the Client’s domicile, if the Client is a consumer, any dispute that may arise from the provision of the Services subject of these Conditions. Otherwise, the courts and tribunals of the place of business shall be the courts and tribunals of the establishment.
Date of update 05/15/2026
